Two dramas in one week: Drama 2

The second drama could have cost me my life – though happily, as you can tell, it didn’t. (Or it could have cost Raji and Nel theirs. But it didn’t.)

On the Friday night as soon as Raji got home from work with my car I loaded it up ready for going to mum’s/football for the weekend. As soon as I pulled away I knew something was wrong with the car! It felt like something was dragging on the road and the noise was very loud. Uh-oh! So I pulled over when I had a chance and got out and looked. Nothing! Nothing was hanging or dragging under the car. Weird! I debated what to do but as it was 6.30pm on a Friday, I didn’t really feel anywhere would be open so I decided to carry on but to take it easy and stay alert for any signs that the car was in bad trouble.

I drove down to mum’s doing no more than 65mph and I kept my peripheral awareness extended over the whole car so that I was listening for noises (or worsening of the existing one) and feeling for anything being wrong. There was nothing definite I could put a name to – the car just felt like it wasn’t quite handling right. Fortunately, I made it to mum’s and decided to just relax for the night and forget about it.

The next morning we planned to go to the local shops and I mentioned my concern about the car to mum. I went and had another look but again, couldn’t see anything. I studied the insides of the front wheels, not really knowing what I was looking for, and wondered if there was something rubbing on them – maybe a brake pad or something? Not knowing about cars, I really couldn’t tell. We set off for the shops and immediately we could hear the noise – it really was obvious. Whilst at the shops, we decided to get it checked – my instincts were that something really wasn’t right and that the car wasn’t safe, and mum’s agreed.

So we drove (carefully) to Halfords, parked up and went inside. The man on reception (I’d guess he was the manager judging by his manner) politely asked if he could help and I explained that we’d called in on spec as I was worried about the safety of the car. He said that they were fully booked for the day as it was Saturday and they closed at 4pm. He could tell we were disappointed and I said that I would feel much better of someone could even just take a look and let me know if I was safe to drive home even if I had to continue taking it easy and drive at a snail’s pace. He very clearly understood my position and very kindly said that if we could leave the car with them he’s do his best to find time for someone to take a look, though he made no promises. We accepted and were very grateful.

Knowing that we’d bought bacon before hand I said I’d nip to the car and get it as it was a hot day and it would end up cooking if we left it in the hot car. Mum said not to worry as it would be fine but I insisted, so she gave in. I decided to grab the paper as well so mum could read it and so I proudly informed her as I returned to reception to hand over the car key. She didn’t seem that impressed!

Having given my mobile phone number, we left and I assumed we’d head for the bus stop across the road, but mum said she was fine to walk. It was a fair way home so I asked if she was sure and she insisted she was, though it seemed a long way home to me, what with her bad hip. As we crossed the road, we went passed the bus stop and headed towards town, and mum took the bacon and paper from me and put them in a bag she had with her. We headed towards town but clearly my brain wasn’t quite with it – too busy fearing the worst with the car I think. I was convinced it was going to be very bad news and discussed with mum what sort of price would be worth doing any work and at what point to cut my losses. I’m not a negative person, as anyone who knows me can latest, but my instincts said it was bad, and I was but fed up of always having an old car that couldn’t be relied upon. I just need to wallow for 5 minutes before giving myself a pep talk and then I’d be fine.

It finally dawned on me that we were actually walking in to town. For once, mum and I were not thinking the same as I’d assumed we’d be killing the 3 hour wait at home. We actually had a nice mooch in town and went to Tesco for the things we needed too. Being clever, mum had put the lamb in the oven before we left so it was cooking slowly, and we’d had a tea cake with our coffee before taking the car to the garage. So she had the idea of going to Wetherspoons and having a portion of chips between us to keep us going until dinner and as we were waiting for the food, my phone rang. It was the garage and they’d had a chance to look at the car for me and said it was a wheel bearing. The manager said he strongly urged me to get it replaced to which I replied that I understood but where could I get it done as he was fully booked. He said he really couldn’t let me drive it like it was and he would get it done the same day for me. When I asked what the cost would be he said £139 including VAT so gratefully accepted. What a star! I was so relieved to think it could be sorted and glad I’d trusted my instincts.

Before we picked up the car later, we bought a selection pack of biscuits to take in to the garage as a small thank-you to them for helping us. There were a few customers in front of us and as we waited our turn, we had a chance to see what fantastic customer service skills the manager had. He was friendly, professional, polite and informative with everyone. When it came to our turn he said I’d been lucky to get down to mum’s okay the night before and it was probably due to the fact that I’d taken it easy. Apparently I could have lost the wheel or it could have completely locked (not at all good on a motorway!) We paid and handed over the biscuits and once again thanked them for going above and beyond. We were very impressed at how the manager had quickly grasped the situation and then taken it in hand, albeit without making any promises, and then thankfully sorted it out for us. He was so calm and reassuring and gave us confidence in both him and the garage. This man is worth his weight in gold and I hope the company appreciate him.

As we drove home, the difference in the car was immediately apparent – what a huge relief! Once we’d got ourselves settled at home I think hysteria set in as we got uncontrollable giggles about the fact that mum had carried the bacon and her newspaper round town all day! Ooops! 😀 This lasted on and off all evening – with tears literally streaming down my face at times.

It was good relax over roast lamb with a bottle of wine and the knowledge that the car was safe to drive the next day. We had the morning together on Sunday and used it to harvest apples from the tree in the garden and rosehips from the bushes at the front. We had an early lunch complete with birthday cake in early celebration, and then it was time for me to be off to the match.

Thank goodness for mum to keep me sane(r) whilst riding out a drama. Thanks Mum, and thanks Halfords – 10/10 for excellent service.

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